Support for Providers So You Can Focus on Care

We support aged care service providers, allied health professionals, and suppliers with tailored solutions to grow their business, improve operations, and connect with the community

Our commercial services are practical, professional, and designed to let you focus on delivering care

Our Services

Home Care Referral Coordination

Receive eligible client referrals for your Support at Home program.

We assist providers in finding and onboarding suitable clients who need funded home care. Our streamlined referral process ensures minimal admin burden while keeping the client experience seamless.

Includes:

· Referral vetting and client matching

· Ongoing communication with clients during transition

· Post-referral support if needed

✅ Perfect for: Home Care Package Providers looking to grow client base
✅ Why it matters: Spend more time delivering care, less time chasing referrals

Provider Registration, Accreditation & Renewal

Navigate the complex application and compliance landscape with expert support.

We help new and existing providers through Aged Care Quality and Safety Commission applications, renewals, and accreditation processes.

Includes:

· Application/renewal document preparation

· Policy and procedure development

· Audit preparation and guidance

✅ Perfect for: Startups or providers preparing for an audit
✅ Why it matters: Compliance done right the first time saves time, money, and stress.

Process Improvement & Financial Efficiency

Operate smarter, not harder.

We work with your team to improve operations—from rostering and documentation to billing and quality processes. Our focus is measurable efficiency and long-term sustainability.

Includes:·

· Process mapping and bottleneck analysis

· Recommendations for system upgrades

· Implementation support

✅ Perfect for: Providers scaling up or struggling with admin overload
✅ Why it matters: Efficiency = better margins and more time for care.

Strategic Networking & Industry Connections

Get access to better suppliers, platforms, and partnerships.

We connect you with vetted partners that can help reduce costs, improve care, and meet strategic goals.

Includes:

· Product and service recommendations

· Introductions to like-minded providers

· Assistance with integration and coordination

✅ Perfect for: Providers looking to grow without reinventing the wheel
✅ Why it matters: The right partners can make all the difference.

Promotional Partnerships

Be seen by the community you want to serve.

We invite select partners—products, services, and aged care providers—to our regular workshops and include them in our community outreach and media promotions.

Includes:

· Speaking slots at events

· Feature articles and content collaboration

· Social media and WeChat promotions

✅ Perfect for: Service providers and product companies targeting Chinese-speaking aged care clients
✅ Why it matters: We help you reach your audience with trust.

Grow With Us – Community, Exposure & Strategic Access

By partnering with New Chapter Aged Care Consulting, your organisation gains more than consulting expertise—you gain community visibility and commercial reach.

Benefits for Providers:

· Feature in Our Community Workshops & Events
Present your services directly to a targeted, engaged audience—online or in person.

· Be Part of Our Facility Tour Network
Host prospective residents and families through our scheduled facility tours—build trust before they even move in.

· Promotion & Referrals
Our trusted partners receive direct client referrals and priority placement in our digital and event promotions (including WeChat, website, and client-facing brochures).

· Growth Support
We advise on how to improve service offerings to match what families are really looking for—based on live feedback from our client base.

“We don’t just help service provider navigate aged care—we help you stand out in it”

Call to Action

Interested in working with us or want to learn more about how we support aged care businesses?


Let’s have a conversation—no obligation, just opportunities.

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